FAQ

Yes, all our products are cruelty-free and vegan, containing no animal by-products. Our products are not tested on animals, either by our company or any third party.

Each step of the process is completed in-house in Toronto, ON, Canada. Experimentation, blending, mixing, and packaging are done manually in small batches to ensure quality and uniqueness.

We are proudly located in Toronto, ON, Canada.

Perfume oil, also known as fragrance oil, is a concentrated form of scent that contains no added alcohol or other common solvents found in traditional perfumes. Unlike alcohol-based perfumes, our fragrance oils offer a longer-lasting and more intense aroma.

While we do not add alcohol to our formula, it's important to note that some of the fragrance oils we use may have been produced with alcohol.

Apply our alcohol-free perfume oil by dabbing or rolling it onto pulse points such as the wrists, neck, behind the ears, and inside elbows. The warmth of these areas helps release the oils gradually throughout the day.

Proper storage is key to maintaining the quality and longevity of our perfume oils. To keep oils fresh, store them in a cool and dark place, avoiding moisture and light, as these can alter their scent and structure.

Our perfume oils can last from 6 to 12 hours, or sometimes even longer, due to their concentration and slower evaporation rate.

Yes, our perfume oils can be layered to create unique scent combinations. Experiment by mixing different oils or layering them with your favourite traditional perfumes for a personalized experience.

Our oils are often well-tolerated by sensitive skin types. However, it's recommended to perform a patch test on a small skin area before applying the oil liberally.

Perfume oils have a longer shelf life than alcohol-based perfumes but can still expire over time, especially if exposed to adverse storage conditions. When stored properly, perfume oils can generally last one to three years.

Shipping times vary depending on your location, the shipping method chosen, and product availability. Generally, orders are processed and shipped within 1-3 business days.

*Deliveries are not prepared on weekends, Sundays and Canadian public holidays.

Once your order has shipped, you will receive a confirmation email containing tracking information. You can use this information to track the status of your shipment online.

If you need to change your shipping address, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been processed or shipped.

info@or-goods.com

Due to the high level of production involved, we are unable to accept returns or exchanges. We appreciate your understanding.

If your product arrived damaged or incorrect, please contact us at info@or-goods.com for further assistance.